Customer Reviews
Hoover Florist
Local Birmingham, AL florist
Local Birmingham, AL florist
Date: Jun 20, 2023
Name:
Beth C
State/Province:GA
needed a last minute delivery for my Mother's anniversary (Dad had passed several years ago). Hoover Florist delivered a gorgeous bouquet on the same day. I will definitely use them again (but will try to order a few days in advance next time.)
Karen's Reply:
Date: Jun 29, 2023, 9:17 am
Thank you so much!
Date: Jun 19, 2023
Name:
Cindy A
State/Province:AL
Hoover Florist has once again done a tremendous job with the 4 flower arrangements for a recent baby shower. I've used them for all our wedding rehearsal dinners for my kids, a bridal luncheon, and now a baby shower. Highly recommend. Easy to work with.
Date: Feb 15, 2023
Name:
James E
State/Province:AL
Flowers are beautiful and on time
Karen's Reply:
Date: Feb 15, 2023, 9:53 am
Thank you so much!
Date: Dec 12, 2022
Name:
Nelle R
State/Province:AL
Wonderful arrangement. Absolutely a wonderful Christmas present. Thank you for delivery so late in the day
Date: May 12, 2022
Name:
LANCE K
State/Province:IL
Above and Beyond customer Service, even around Mother's Day, the biggest day of the year for flowers I think. I was late in ordering for delivery before Mother's Day. I could not get through on the phone so placed the order for monday delivery. HF called me personally, we talked, I shared my desires and provided for Saturday Pickup. I'm in IL, my daughter in Hoover. My Son-in-Law could pick up the flowers. Then they called me on Saturday to inform me they were closing early so the flowers could be picked up before that. Really great people to work with. Thank you Hoover Florist.
Date: May 17, 2021
Name:
Sophie K
State/Province:AL
Correction to previous review: I finally got in touch with Hoover Florist. They have been very busy. She was so kind & apologetic for not delivering the flowers and offered not only a refund, but to send an apology. I truly believe mine is an abnormal experience and the mistake was sincere. That said, if the previous review must be published I want to make sure this follows. If it can be removed/deleted that would be better. While it was disappointing not having the flowers delivered, the customer service was good & that’s what matters. Thank you Hoover Florist for correcting the situation.
Date: Feb 13, 2021
Name:
Joseph S
State/Province:AL
The flowers are very nice and the delivery person was very kind. But I was disappointed that I couldn’t get a timeframe for my delivery. I called at 9:15 AM and again at 1:15 PM. I was told that was because it’s Valentine’s weekend. Still, I could’ve been given a 2-3 hour window.
Karen's Reply:
Date: Feb 15, 2021, 4:23 pm
We are so glad that you were pleased with the flowers that you ordered. Unfortunately at a holiday it is difficult to give a window for a delivery, we had about 300 orders going out and we made them as quickly and safely as we could.
Date: Jul 10, 2020
Name:
Jonathan S
State/Province:AL
Hoover Florist is the best by far! Such a great and attentive staff. Always gorgeous arrangements! My favorite thing to do is give them my budget and let them work their magic. Always turns out so much prettier than what’s on the website. Life long customer for sure!
Date: Jul 08, 2020
Name:
Susan S
State/Province:AL
My arrangement arrived Friday and I was seeing petals dropping off on Tuesday and hydrangeas drooping too. They have been cared for and watered. Would expect a week at least?
Andrew's Reply:
Date: Jul 08, 2020, 4:24 pm
Thank you for letting us know about the concerns with the flowers. We try our best to send out only the freshest flowers available to us. Not sure what happened with your particular arrangement. We would love the opportunity to replace the arrangement for you. Please give us a call at the shop. Mon-Friday 9-5 or Saturday 9-1. 205-823-5273
Date: Jul 03, 2020
Name:
Ruthie G
State/Province:AL
Beautiful arrangement. A little too much filler for the base. Beautiful roses.
Date: Jul 02, 2020
Name:
Connie G
State/Province:AL
Beautiful arrangement! Excellent service
Date: Jun 26, 2020
Name:
Tina B
State/Province:WA
Beautiful! I'm always hesitant to do long-distance purchases for flowers, but I must say, this bouquet was well worth it. They were lovely. Customer service was excellent.
Date: Jun 22, 2020
Name:
Patricia L
State/Province:CA
Very happy! Quick delivery!
Date: Jun 12, 2020
Name:
Lorri R
State/Province:AL
Quick delivery of exactly what I ordered. You can’t beat that. Arrangement was beautiful!
Date: Jun 11, 2020
Name:
Bryan A
State/Province:AL
Great service.
Date: Jun 04, 2020
Name:
Graham C
State/Province:IT
Excellent service , excellent flowers and good communication thank you
Date: May 31, 2020
Name:
Anna B
State/Province:AL
Beautiful arrangement. Long lasting
Date: May 27, 2020
Name:
Kayla W
State/Province:AL
I had a great experience ordering with Hoover florist!! I placed my order around 2am and they delivered the next day and even made sure it was my boyfriend that received the flowers as request, since we habe roommates. Very awesome experience. Will shop with them again!!
Date: May 23, 2020
Name:
SONYA M
State/Province:AL
I received the wrong colored flowers and was not informed prior to delivery. However, the owner did apologize and accommodate me for the era.
Hoover Florist's Reply:
Date: May 23, 2020, 2:55 pm
We apologize for the confusion. When you place your order on our website, there is a disclaimer at the time of ordering stating color substitutions may be necessary. This is due to availability from our farms and wholesalers. If a specific color is important, it is best to contact our shop by phone prior to placing your order to confirm availability. We hope you’ll give us a chance to serve you again in the future.
Date: May 22, 2020
Name:
Renee S
State/Province:AL
My arrangement was beautiful! Delivered quickly and was exactly like the picture
Date: May 21, 2020
Name:
Ronald M
State/Province:TX
We got quality fruit and candy baskets delivered on time.
Date: May 15, 2020
Name:
Melinda H
State/Province:AL
After being disappointed with a non-delivery through a national type floral service, Mother's Day flowers arrived with Hoover Florist. The beautiful bouquet was the unexpected surprise arriving as promised. The flowers were bright, fresh, and a few that would open in a couple of days, giving additional beauty. The delivery man was enthusiastic and smiling. Hoover Florist is reliable and attentive to customer requests. Very happy!
Date: May 12, 2020
Name:
Patricia T
State/Province:AL
Hoover Florist created a beautiful spring arrangement for my mom for Mother’s Day. It was fresh and perfect!
Date: May 11, 2020
Name:
Becky E
State/Province:AL
The arrangement was beautiful as always.
Date: May 04, 2020
Name:
Cyndi W
State/Province:AL
Beautiful arrangement. Only one hydrangea blossom must have a stem that was too short to reach the water, as it wilted quickly, but otherwise it is a beautiful arrangement crammed with many different and lovely flowers.
Date: Apr 24, 2020
Name:
W A
State/Province:AL
Always provides the most attractive arrangments.
Karen's Reply:
Date: Apr 24, 2020, 2:36 pm
Thank you so much! It was truly a pleasure.
Date: Apr 22, 2020
Name:
Alexandria N
State/Province:AL
Beautiful bouquet & delivered on time!
Date: Apr 17, 2020
Name:
James B
State/Province:AL
Well, I rate it mostly on the recipient's reaction of the gift. I bought an arrangement with balloons and candy. The arrangement was enjoyed very much and she said they were fragrant and lovely. Brightened her birthday. So, I will be doing business with Hhover Florist again. Great job. It was a "rush" job and they got it done!!!
Andrew's Reply:
Date: Apr 17, 2020, 8:52 pm
Thank you for trusting us with your gift! We're so glad we were able to brighten her day!
Date: Apr 13, 2020
Name:
Ashley M
State/Province:CO
Great and fast service- beautiful product as well
Date: Apr 03, 2020
Name:
Ac G
State/Province:NY
Such excellent customer service and as mentioned the flowers were beautiful but HOOVER resolved the issue surrounding my concern and questions about the original order as well as corrected the situation in such a professional manner. Would highly recommend them and I would definitely use them again!
Andrew's Reply:
Date: Apr 03, 2020, 12:26 pm
Thank you so much for the opportunity to serve you! It was our joy.
Date: Apr 02, 2020
Name:
AC G
State/Province:NY
I was very disappointed When I saw the picture and I called twice but no answer ...because although pretty There were very few quality flowers and I was charged for a premium arrangement which could have had more than a few roses in it. Feel free to call me to discuss. Thanks!!
Andrew's Reply:
Date: Apr 03, 2020, 9:19 am
Ms. Gormley,
Thank you for letting us know about the issue. We regret that we let you down. As we discussed on the phone, we mistakenly sent the standard arrangement instead of the premium. We have done additional training with our designers and have issued a partial refund to make up for the mistake. Thank you for the opportunity to make this right. We hope you will gift us with the opportunity to serve you again in the future.
Date: Feb 29, 2020
Name:
Kase P
State/Province:AL
Flowers were great and guy who delivered them was very nice. Rating is because I would have rather picked them up but their line is always busy when I tried to call multiple times on multiple days. No messaging system, no call waiting. I instead had to get them delivered to where I was, since my girlfriend was going to be there.
Karen's Reply:
Date: Mar 02, 2020, 10:51 am
Kase,
So sorry you couldn't get through when you called, it has been very busy lately. I am so glad that you liked the flowers, we appreciate your review and are in the process of hopefully getting a new phone system that should relieve further problems.
Sincerely,
Hoover Florist
Date: Feb 15, 2020
Name:
Bev L
State/Province:AL
Na
Date: Feb 14, 2020
Name:
Kevin L
State/Province:AL
The message I wrote online was not what was written on the card. Flowers were not delivered until 1pm but that could be from being busy on Valentine’s.
Hoover Florist's Reply:
Date: Feb 18, 2020, 9:03 am
Kevin,
Thank you for letting us know about the issue with your card message. We will check into the software to see where the glitch happened and attempt to correct this in the future.
You are correct about the 1pm delivery due to Valentines Day. Unfortunately, we cannot guarantee delivery times due to the sheer volume of deliveries that day. We hope that you will give us an opportunity to do better in the future.
Thanks,
Hoover Florist
Date: Feb 01, 2020
Name:
Marvin H
State/Province:AL
The flowers arrived early as requested and they were absolutely beautiful. I ordered them online with such ease. I will continue to use them in the future.
Karen's Reply:
Date: Feb 01, 2020, 8:59 am
Thank you Mr. Hill, so glad we could help!
Date: Jan 28, 2020
Name:
Lisa C
State/Province:AL
The flowers were absolutely beautiful!
Andrew's Reply:
Date: Jan 28, 2020, 12:14 pm
So glad you like them. Enjoy!
Date: Jan 21, 2020
Name:
Sharon H
State/Province:AL
I ordered online and was concerned I went through a 3rd party. I called the owners and explained my concerns and she guaranteed she would make sure my order was going to handled with great care. The flowers were beyond beautiful! Thank you so much. I look forward to ordering all my flower needs from Hoover Florist in the future.
Date: Jan 18, 2020
Name:
Kayla R
State/Province:AL
Thank you some very for the beautiful flowers and gifts to my niece in the hospital you made my day and hers...florist to florist I am so grateful for you to be thier when I can not be! Thank you!
Karen's Reply:
Date: Jan 18, 2020, 6:58 pm
Thank you Kayla for the sweet review! Hope your niece feels much better soon!
Date: Nov 17, 2019
Name:
Barri H
State/Province:AL
Arrangement is beautiful, fresh, and has a modern design
Karen's Reply:
Date: Nov 18, 2019, 8:39 am
Thank you Barri!
Date: Nov 06, 2019
Name:
Elizabeth M
State/Province:AL
We selected this florist after receiving a delivery from them. Very beautiful arrangements!
Karen's Reply:
Date: Nov 06, 2019, 8:48 am
Thank you so much, we were glad you were pleased!
Date: Oct 17, 2019
Name:
Anthony C
State/Province:AL
Beautiful arrangement and was delivered quickly!
Date: Jul 12, 2019
Name:
Shay M
State/Province:AL
The flowers were beautiful, and a good value for the price.
Date: Jul 05, 2019
Name:
W A
State/Province:AL
Great service as always.
Date: Jun 25, 2019
Name:
Mark G
State/Province:AL
The flowers were delivered perfectly and we brought them in our car for two days to a vacation and they still look great.
Date: Jun 08, 2019
Name:
Theresa W
State/Province:AL
Flowers were beautiful. Except they were Supposed to be delivered on my wife’s b-day. Instead they were delivered a day earlier. The day before her b-day. But all in all. Still very nice
Still very satisfied 's Reply:
Date: Jun 08, 2019, 10:10 am
It’s ok. They were beautiful and she loved them. Very satisfied. Would recommend your company to others and will be using you again. Thank you
Date: May 14, 2019
Name:
Kathleen P
State/Province:AL
The flower arrangement was absolutely beautiful!! The flowers were fresh and have lasted very well. The arrangement was colorful and artistic. Thanks!
Date: May 02, 2019
Name:
Robert L
State/Province:AL
Second time using Hoover florist and am as satisfied this time as I was the last. Fast delivery, easy to use website everything was great! My wife loved the flowers
Date: Mar 25, 2019
Name:
Tracey S
State/Province:AL
Excellent service! I ordered online the day before and the plant was at the funeral the next morning by 10 am.
Date: Mar 25, 2019
Name:
Elizabeth P
State/Province:TN
Super helpful when ordering from another state to deliver in AL, really friendly when I called in with a slight change the day of the delivery!
Date: Mar 21, 2019
Name:
Jeanne O
State/Province:VA
The service was impeccable. While I ordered online, they called me to verify the information. The flowers were sheer perfection. They are definitely a five star florist!
karen's Reply:
Date: Mar 21, 2019, 9:36 am
Jeanne, you just made our day! It was a pleasure to serve you!
Date: Mar 17, 2019
Name:
Kelly M
State/Province:AL
Beautiful arrangement !
Karen's Reply:
Date: Mar 18, 2019, 9:22 am
Thank you, so glad you liked it!
Date: Mar 14, 2019
Name:
Jessica B
State/Province:AL
Anytime I need a nice gift basket or flower arrangement I know that I can count on Hoover Florist to deliver! I approve take you guys service And beautiful arrangements you’ve provided for me every time! Best of the Best!
Karen's Reply:
Date: Mar 14, 2019, 1:46 pm
Aw, thank you so much for your sweet review Jessica! It made our day!
Jessica 's Reply:
Date: Mar 14, 2019, 2:06 pm
You’re welcome! And I made a typo ! I meant I appreciate you guys! Thanks again! I will purchase again soon!!
Karen's Reply:
Date: Mar 15, 2019, 10:10 am
Thank you!! We appreciate you too!
Date: Mar 07, 2019
Name:
Margie C
State/Province:AL
My friend was turning 60 and I ordered this flower for her. She LOVED it and was quite surprised. The pic she sent showed a beautiful arrangement as I had ordered. Great job.
Date: Mar 01, 2019
Name:
Alexander A
State/Province:AL
I am greatful that Hoover Florist was able to take a last minute order and make a beautiful arrangement that made Shelby ecstatic. I will be using you again.
Karen's Reply:
Date: Mar 01, 2019, 2:08 pm
Thank you so much for your nice review!
Date: Feb 17, 2019
Name:
Brooke W
State/Province:AL
Hoover Florist always has beautiful arrangements. I am pleased with every one I have received.
Date: Feb 17, 2019
Name:
Graham B
State/Province:AL
Excellent service and friendly staff!
Date: Feb 15, 2019
Name:
P L
State/Province:AL
Excellent service, great product, and delivered on time.
Date: Jan 27, 2019
Name:
Angie B
State/Province:AL
Flower arrangement was much smaller than the picture on the site indicated for the price. It had half the flowers shown. Very small and certainly not worth the $70 price. I’ve used Hoover Florist several times before and always have been pleased. This time the flowers did not measure up.
Date: Jan 22, 2019
Name:
Richardson J
State/Province:AL
Basket was absolutely wonderful!
Date: Dec 30, 2018
Name:
Amy K
State/Province:AL
It was very pleasant working with Hoover Florist. Very friendly and easy to talk with. They helped me come up with beautiful bouquets that were more breathtaking that I could have imagined.
Karen's Reply:
Date: Dec 31, 2018, 9:03 am
Thank you Amy, so glad that you were please with your arrangement!
Date: Dec 05, 2018
Name:
Hildegard P
State/Province:NC
My daughter was very pleased with the Flower piece, thank you for your service.
Date: Sep 19, 2018
Name:
Cindy S
State/Province:AL
great experience.
Date: May 23, 2018
Name:
Michael F
State/Province:CT
I cannot tell you how pleased I was at the arrangement you made for my mother-in-law. She has extremely high standards when it comes to flower arrangements. At one time she grew hundreds of roses and attended rose shows around the Southeast. I ordered the arrangement from Connecticut so you can only imagine how pleased I was to finally find a Hoover florist that is able to surpass our high expectations.
JOB WELL DONE. THANK YOU
Date: Mar 22, 2018
Name:
Latonia T
State/Province:TX
Wonderful service, the flowers were beautiful!
Date: Mar 07, 2018
Name:
Sabrina H
State/Province:AL
Finally a florist that made buying from abroad easy! I live in Europe and it's hard to buy my mom who lives in the US a birthday gift. The peace lily plant i ordered is absolutely beautiful! Full of lush green leaves. Was delivered right on time as requested. She loves it! Thank you so much for your excellent product and service!
Date: Oct 20, 2017
Name:
NEIL M
State/Province:NY
All went well and the flowers were lovely, greatly appreciated by our friends and just as portrayed in your website
Date: Oct 10, 2016
Name:
Patricia B
State/Province:MS
Shopping experience was great. The website was easy to use; I received a phone call for verification for delivery, and the recipient said the flowers were beautiful!
Date: Jul 20, 2015
Name:
Shirley C
State/Province:PA
My friend Sharon who loves pink roses and receives them often said that these were some of the most beautiful, perfect roses she has seen in a long time.
Date: Jun 07, 2015
Name:
Brian P
State/Province:AL
I loved the flowers and they did a great job and looked wonderful and was on time thank you for such a great job
Date: Apr 18, 2015
Name:
Penny M
State/Province:FL
Beautiful flowers that my mother loved so much that she took a picture and uploaded it on her Facebook page (and got lots of comments and likes to boot). I also appreciated the fact that the florist called immediately upon ordering to talk about substituting some of the flowers pictured online. I told her to use her best judgement and the result was wonderful.
Date: Apr 18, 2015
Name:
Penny M
State/Province:FL
Beautiful flowers that my mother loved so much that she took a picture and posted it on her Facebook page. I also appreciated the fact that immediately after ordering, the florist called me to talk about substitute flowers. I just said that I wanted something very nice and encouraged her to "use her best judgement" which was obviously very good.
Date: Sep 13, 2012
Name:
James M
State/Province:AL
Fast, easy ordering. Flowers were delivered promptly and were beautiful.
Date: Feb 17, 2012
Name:
Heather H
State/Province:AL
the most beautiful flowers i have ever seen, thank you, and also delivery was on time.
Date: Dec 30, 2011
Name:
Adam V
State/Province:AL
Date: Jul 25, 2011
Name:
Rachel D
State/Province:AL
I loved my flowers!
Date: May 10, 2011
Name:
Martha B
State/Province:AL
The flowers have been beautiful. I would have liked getting the preservative with the arrangement. Thanks.
Date: Aug 10, 2010
Name:
Teresa C
State/Province:AL
Beautiful, colorful arrangement of fresh flowers, delivered on time with no problems. Thank you for your dependable service. I will order from you again if needed.
Date: Jan 22, 2009
Name:
Jeanine D
State/Province:AL
Just wish website was able to tell me that the plant I wanted would not be available.
Date: Dec 25, 2008
Name:
Richard A
State/Province:TN
Good job. Quality of the plant and delivery when requested was on target. Prices are very competitive. Will use you again if the opportunity arises.
Date: Feb 26, 2006
Name:
Heidi M
State/Province:AL
Always have done an outstanding job.
Date: Oct 10, 2005
Name:
Cheryl W
State/Province:CA
Hoover Florist kept me from being disinherited, I forgot my mother's birthday! They not only got me out of a bind qiuckly with beautiful flowers that brought my mother a smile I had not seen in a long time. Thanks!!!
Date: Sep 29, 2004
Name:
Susan S
State/Province:CA
I was pleased to do business with such wonderful professionals with caring attitudes. I really feel that they treated me as if I were their most important customer. My sister and I both cried when she called and told me how absolutely beautiful the flowers were. Thank you so much, I will always use Hoover Florist.
